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x2 Appointment Clerks - Cancer Bureau

NHS AfC: Band 2

Main area
Outpatients Appointment Clerk
NHS AfC: Band 2
Fixed term: 12 months
Full time - 37.5 hours per week (09.00-17.00)
Job ref
Royal Stoke Hospital
£18,546 - £19,918 per annum
Salary period
30/01/2022 23:59

If there is a high volume of applications the advert may be closed early. Please apply without delay if you wish to be considered for this role. (This does not apply to any medical staffing posts)

From 1st April 2022 all NHS workers in England with face to face contact with patients must be fully vaccinated against Covid-19. Only those with medical exemptions will be excluded from this requirement. Please consider this mandatory requirement when applying for this position.

Important Information: University Hospitals of North Midlands NHS Trust does not pay travel expenses for candidates attending interviews.


Job overview

The post holder is responsible for the patient’s journey from receipt of referral to appointment. To provide a proficient and effective system, in order to achieve the trusts targets.   Identify, analyse and resolve issues relating to the patient pathway.  To ensure that any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trusts systems including:  Choose and Book, Patient Administration system, Savience, iportal and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.  


Most members of staff in the Trust have a responsibility for supporting the delivery of Planned Care Services, and the achievement of Cancer and RTT targets, whether in a supportive role, or in terms of providing hand-on care. Application of the national rules and guidance is critical in relation to treating patients in a timely manner and chronologically, whether by clinical priority or in terms of length of wait. As part of the administrative support structure, the post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures.


The post holder will also require excellent communication and interpersonal skills and the ability to work flexibly are essential. The post-holder will ensure that confidentiality as outlined in the Data Protection Act 1998 is adhered to at all times.

Main duties of the job

To receive referrals in from outside organisations, log referrals, book appointments in a timely manner meeting trust cancer/RTT targets.   To ensure that all information recorded is correct and appointments are booked in line with the trusts Patient access policy and Data quality policy.

The job role includes contact with patients via the phone to ensure that they can attend appointments.  Updating the trusts systems with the relevant information, Iportal, Somerset and Careflow.  To raise any issues with your line manager i.e capacity issues

To ensure that you are compliant with all mandatory training.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Detailed job description and main responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please contact Emma Ward on 01782 671895.




Person specification

A/C maths and english / IT skills

Essential criteria
  • 5 GCSE'S or equivalent at grade C or above
Desirable criteria
  • Previous NHS experience

customer service

Essential criteria
  • Customer service experience/ Computer skills
Desirable criteria
  • NVQ in customer Service
Positive about disabled peopleAge positiveArmed Forces Covenant Gold Award

Documents to download

Apply online now

Further details / informal visits contact

Gail Birch
Job title
Outpatients Team Leader
Email address
Telephone number
Additional information

Emma Ward - 01782671895 -


If you have problems applying, contact

University Hospitals of North Midlands - Royal Stoke
Springfield Building, Floor 2 (Trust HQ)
Newcastle Road
Stoke on Trent
Office: 01782 671437 OR VOIP: 01782 228396