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University Hospitals of North Midlands NHS Trust logo
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Junior Operational Services Manager

NHS AfC: Band 4

Main area
Specialised Surgery Management
NHS AfC: Band 4
Full time - 37.5 hours per week
Job ref
Royal Stoke
Stoke on Trent
£22,549 - £24,882 per annum
Salary period
23/01/2022 23:59

If there is a high volume of applications the advert may be closed early. Please apply without delay if you wish to be considered for this role. (This does not apply to any medical staffing posts)

From 1st April 2022 all NHS workers in England with face to face contact with patients must be fully vaccinated against Covid-19. Only those with medical exemptions will be excluded from this requirement. Please consider this mandatory requirement when applying for this position.

Important Information: University Hospitals of North Midlands NHS Trust does not pay travel expenses for candidates attending interviews.


Job overview

We are looking for an enthusiastic, motivated individual with organisation and interpersonal skills to work as support to the Operational Services Manager for ENT, Audiology, Audiological Medicine, Oral, Max Fax, Orthodontic, Restorative, Orthodontics and Prosthetic Consultants, Clinical Team and Admin Teams. 

You will work closely with the Operational Services Manager, administrative and clinical team  supporting the work of the department in the provision of an efficient and effective office service.

Candidates should possess a professional attitude to their work and have the ability to work flexibly is a busy environment. You ideally with have experience of working in an acute Trust and are familiar with processes and practices.

You will be required to work as part of a team as well as being able to use your initiative and priorities your workload to meet deadlines. We are looking for someone who is able to be flexible with their working hours.

Main duties of the job

As Junior Operational Services Manager you will play a crucial role within the Directorate Team working closely with the Directorate Manager, Clinical Director and Martons, Senior and Operational Services Managers to ensure efficient and effective operational management and delivery of national and local performance targets. 

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research

Detailed job description and main responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please contact  Emma Read (see contact details)  

Person specification


Essential criteria
  • Diploma/Degree in Management
  • GCSE in Maths and English
  • Computer Literacy


Essential criteria
  • Some expereince working in an acute Trust
  • Operational management skills
  • Excellent Communication skills both oral and written
  • Awareness of Trust Policies and Procedures


Essential criteria
  • Knowledge of National 18 week targets - RTT
  • Knowledge of National Cancer targets
  • knowledge of the NHS Agenda and action plans
Positive about disabled peopleAge positiveArmed Forces Covenant Gold Award

Documents to download

Apply online now

Further details / informal visits contact

Emma Reed
Job title
Operational Services Manager
Email address
Telephone number
01782 674341