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B3 Lymphoedema Secretary

NHS AfC: Band 3

Main area
Oncology & Haematology
NHS AfC: Band 3
Part time - 30 hours per week (7.5 Hours per day. Monday, Tuesday, Wednesday & Friday.)
Job ref
Royal Stoke
Stoke on Trent
£20,330 - £21,777 PA
Salary period
25/01/2022 23:59

If there is a high volume of applications the advert may be closed early. Please apply without delay if you wish to be considered for this role. (This does not apply to any medical staffing posts)

From 1st April 2022 all NHS workers in England with face to face contact with patients must be fully vaccinated against Covid-19. Only those with medical exemptions will be excluded from this requirement. Please consider this mandatory requirement when applying for this position.

Important Information: University Hospitals of North Midlands NHS Trust does not pay travel expenses for candidates attending interviews.


Job overview

An exciting opportunity has arisen within the Oncology, Haematology, Immunology & Allergy, Palliative Care and Medical Physics Directorate  that may be for you.

We are looking to appoint a Band 3 Secretary within the Lymphoedema Department. The right person for us will need to be organised, possess excellent communication skills and be able to adapt to a busy and challenging work environment.

The post holder will be responsible for ensuring that accurate, typed, correspondence is sent to patients and other medical professionals within a timely manner and filed in the correct manner. The post holder will ensure that the clinical capacity is utilised by contacting patients to attend outpatient appointments. The post holder will also be responsible for the opening and distribution of post to the clinical team and actioning this where appropriate.


Main duties of the job

The post holder will also be responsible for communicating information, both written and verbal, with patients, staff and carers and this will require tact and diplomacy.  Some of the patients and carers that we have contact with are distressed or anxious and it is expected that the post holder will handle telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with it accordingly.

The post holder will need to have good IT skills as this role will involve a lot of computer work. The ideal person will be dynamic, able to think on their feet and  prioritise their work load according to the needs of the team. The ideal person will be able to remain calm under pressure, have excellent communication skills and will foster excellent working relationships with the medical and nursing teams. Sound like you?

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.


Detailed job description and main responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please contact Leanne Rothwell

(see contact details)

Person specification


Essential criteria
  • Good general education to include GCSE English or equivalent
Desirable criteria
  • RSA Word Processing Qualification


Essential criteria
  • Admin/clerical secretarial background
  • Knowledge of medical terminology
Desirable criteria
  • Previous secretarial experience in an Acute Trust


Essential criteria
  • Knowledge of Microsoft Office package.
  • Knowledge of patient administration and other related systems
  • Waiting list management
Desirable criteria
  • Previous reception duties in a health care setting
  • Knowledge of the hospital EPR system
Positive about disabled peopleAge positiveArmed Forces Covenant Gold Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Leanne Rothwell
Job title
Operational Services Manager
Email address
Telephone number
01782 672177
Additional information

Rachel Green, Senior Operational Services Manager on