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University Hospitals of North Midlands NHS Trust logo
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Operational Support Manager and Reporting Co-ordinator

NHS AfC: Band 5

Main area
NHS AfC: Band 5
Full time: 37.5 hours per week
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Royal Stoke Hospital, Stoke-on-Trent
Stoke on Trent
£24,907 - £30,615 per annum
Salary period
29/11/2020 23:59

If there is a high volume of applications the advert may be closed early. Please apply without delay if you wish to be considered for this role. (This does not apply to any medical staffing posts)

Important Information: University Hospitals of North Midlands NHS Trust does not pay travel expenses for candidates attending interviews.


Band 5 operational support Manager and reporting Co-ordinator

The IM&T team form an integral role within UHNM in supporting all staff with IT requirements and troubleshooting issues. This support provides a crutch for patient care and as IT capability continues to improve this requirement becomes more and more valuable. There are approximately 12000 staff located over two main sites with additional satellite wards which expand and retract in line with demand.

This new role will be based within the IM&T Service Delivery team which is responsible for providing two prongs of support for users. There is a first line support team/IT Helpdesk with 6 Full Time Equivalent staff, who field circa 350 requests per day. These calls are then either handled by the service desk team or allocated to additional support teams depending on the diagnosis of the issue and the level of complexity. The other prong is the Desktop Support team who are a group of 10 Full Time Equivalent technical engineers. The Desktop team are a mobile support team reaching out to users across the Trust and assisting with a wide range of IT issues from application installs to equipment moves and device management.

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Richard Allmark
Job title
Service Delivery Manager
Email address
Telephone number
07711 475 135

If you have problems applying, contact

University Hospitals of North Midlands - Royal Stoke
Newcastle Road
Stoke on Trent
01782 671437 (internal 71437)