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University Hospitals of North Midlands NHS Trust logo
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Band 3 Medical Secretary

NHS AfC: Band 3

Main area
General Surgery
NHS AfC: Band 3
Full time - 37.5 hours per week
Job ref
Royal Stoke University hospital
Stoke on Trent
£20,330 - £21,777
Salary period
27/01/2022 23:59

If there is a high volume of applications the advert may be closed early. Please apply without delay if you wish to be considered for this role. (This does not apply to any medical staffing posts)

From 1st April 2022 all NHS workers in England with face to face contact with patients must be fully vaccinated against Covid-19. Only those with medical exemptions will be excluded from this requirement. Please consider this mandatory requirement when applying for this position.

Important Information: University Hospitals of North Midlands NHS Trust does not pay travel expenses for candidates attending interviews.


Main duties of the job

The post holder is required to provide secretarial, waiting list management and administrative support to medical and nursing staff within the Upper Gastrointestinal team.  The post holder will be responsible for ensuring compliance with the Patient Access Policy and Divisional requirements in terms of outpatient and inpatient waiting list management. Proactively managing waiting times and lists.


The post holder will also be responsible for communicating information, both written and verbal, with patients, staff and carers and this will require tact and diplomacy.  Some of the patients and carers that we have contact with are distressed or anxious and it is expected that the post holder will handle telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with it accordingly. 

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Detailed job description and main responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please contact Josie Bostock (see contact details)  

Person specification


Essential criteria
  • RSA III word processing or equivalent


Essential criteria
  • Secretarial/clerical background.
Positive about disabled peopleAge positiveArmed Forces Covenant Gold Award

Documents to download

Apply online now

Further details / informal visits contact

Josie Bostock
Job title
Email address
Telephone number
01782 679368