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Acute Medicine Enhanced Patient Facilitator

NHS AfC: Band 4

Main area
Acute Medicine
NHS AfC: Band 4
  • Full time
  • Part time
(part time hours would be considered)
Job ref
Royal Stoke
Stoke on Trent
£22,549 - £24,882 per annum (pro rata)
Salary period
27/01/2022 23:59

If there is a high volume of applications the advert may be closed early. Please apply without delay if you wish to be considered for this role. (This does not apply to any medical staffing posts)

From 1st April 2022 all NHS workers in England with face to face contact with patients must be fully vaccinated against Covid-19. Only those with medical exemptions will be excluded from this requirement. Please consider this mandatory requirement when applying for this position.

Important Information: University Hospitals of North Midlands NHS Trust does not pay travel expenses for candidates attending interviews.


Job overview

AMU has recently secured a new workforce model to expand its current workforce in line with the needs of the service.  Within this new workforce is the implementation of a new team 'acute medicine enhanced patient facilitator's' to work closely with the nurse in charge and assist in the co-ordination of the patient flow throughout the acute medicine floor. 

This role will require the right candidate to have excellent communication skills, motivated and passionate about patient flow, patient safety and patient quality.  


Main duties of the job

This new role will include escalating patient waits through the escalation process and will be the representation at bed meetings for the acute medicine floor.  The successful candidates will be expected to facilitate and attend AMU huddles and attend regular board rounds within acute medicine.  

Within this role you will be expected with support from the senior sister to hold supervision for the band 3 discharge facilitator team and co-ordinate their workload as necessary.

Working for our organisation


University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Detailed job description and main responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please contact Stacey Salt (see contact details)  

Person specification

Education and Qualifications

Essential criteria
  • Presently working within an NHS environment
  • Emergency related experience
Desirable criteria
  • GCSE English and maths


Essential criteria
  • Previous experience in similar role, such as DF, Progress chaser, pt flow
  • Evidence of ability to work under pressure
  • Evidence of problem solving
Desirable criteria
  • Previous experience working in a NHS Trust

Skills, ability and knowledge

Essential criteria
  • Experience of hospital systems
  • Evidence of good communication skills
  • Knowledge of NHS Targets
Desirable criteria
  • IT qualification

Personal Qualities

Essential criteria
  • Ability to work as part of a team
Positive about disabled peopleAge positiveArmed Forces Covenant Gold Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Stacey salt
Job title
Senior Sister
Email address
Telephone number
01782 676094