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Outpatient Receptionist

Band 2

Main area
Outpatients Receptionist at County Hospital
Band 2
Fixed term: 12 months
Full time - 37.5 hours per week (Monday - Friday 09.00 - 17.00)
Job ref
County Hospital
£18,546 - £19,918 per annum
Salary period
18/01/2022 23:59

If there is a high volume of applications the advert may be closed early. Please apply without delay if you wish to be considered for this role. (This does not apply to any medical staffing posts)

From 1st April 2022 all NHS workers in England with face to face contact with patients must be fully vaccinated against Covid-19. Only those with medical exemptions will be excluded from this requirement. Please consider this mandatory requirement when applying for this position.

Important Information: University Hospitals of North Midlands NHS Trust does not pay travel expenses for candidates attending interviews.


Job overview

We are responsible for providing outpatient reception services across the Trust with a team of committed and professional staff. These are very busy areas & provide a focal point for receiving patients, visitors & staff to the hospital. You would be joining a dedicated administrative team that supports patient care within the clinical outpatient environment. The role is essential in capturing clinical activity data on a daily basis to ensure the Trust receives the appropriate financial income.

The patient is at the centre of everything we do. Our experience is creating a patient focused service offering the very best in healthcare support meeting the needs of our customers. Now we are looking for a person with the personality & passion to do them justice, providing our service users the very best we can offer.

To achieve them we need dedicated, engaged, happy & supported colleagues, doing their best for customers, each other and the organisation.

Main duties of the job

You will be required to have a good level of education and have experience in administration & clerical duties with good keyboard skills. The successful post holders will be expected to cover colleagues in times of sickness & annual leave. Full training will be given on IT systems.

You will need to be able to work in a calm, logical & methodical way but be able to multi-task whilst dealing with frequent interruptions & you must possess effective communication skills.

You should have proven customer care skills or worked in a customer care focused environment. Previous experience in a healthcare setting would be an advantage. We are looking to appoint a cheerful & motivated person with great interpersonal skills & a commitment to customer service to work as an Outpatient Receptionist within the outpatient areas at the Royal Stoke Hospital.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Detailed job description and main responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please contact Diane Singleton

(see contact details)  

Person specification


Essential criteria
  • Experience in customer services
Desirable criteria
  • Experience in using a range of IT systems

Skills and ability

Essential criteria
  • To be able to propritise own workload and work as part of a team
Desirable criteria
  • Understands confidentiality
Positive about disabled peopleAge positiveArmed Forces Covenant Gold Award

Documents to download

Apply online now

Further details / informal visits contact

Diane Singleton
Job title
Outpatients Reception Supervisor
Email address
Telephone number

If you have problems applying, contact

University Hospitals of North Midlands - Royal Stoke
Springfield Building, Floor 2 (Trust HQ)
Newcastle Road
Stoke on Trent
Office: 01782 671437 OR VOIP: 01782 228396